Time Machine not working after Sierra update

Question

The time machine function of my Mackbook Air 2011 stopped working...it has not backed up since updating to Sierra, all it does is take hourly screen shots, it will no longer back up to my external hard drive like it used to.There is no problem with how it is set up or the hard drive it&#x27;s self as my iMac is working perfectly fine since updating to Sierra and it is backing up via time machine to the same hard drive.This is a hard drive and set up i have had in use for about 5 years with no problems.Also since updating to Sierra i noticed my MacBook Air gets hot and the fans run wild even though there was nothing one or running other than the system it&#x27;s self.I lost use of my built in camera after updating to El Capitan and now i have lost the use of time machine...wondering if i should go back to Yosemite as everything worked fine then!..is this possible?Thanks for any help with all this!

missjanw · Answer

Update:- Just so ya know, time machine is finding the back up disk ok (external hard drive), it then goes to &#x27;preparing backup&#x27; and that&#x27;s it, it stays in this preparing back up stage for ages, after a while it just stops and that&#x27;s that...nothing backed up!Also noticed when i checked in Time Machine that the full back up i did prior to updating to Sierra has gone, it&#x27;s disappeared, been erased...i don&#x27;t know what&#x27;s going on with it!All in all since updating to Sierra my MacBook Air has not functioned properly, on top of all this Safari won&#x27;t load, just get the spinning wheel, and now it seems (with the disappearance of my old back ups) i cannot go back to a previous state!My Mackbook Air has had it!...the last update took the camera and Sierra has really done it in...hardware not compatible with all the new software, none of the new functions work on my iMac or MacBook Air (only Siri), so pointless update for me really, wish i hadn&#x27;t! 😟

dwb · Answer

I’m running Sierra on a 2011 MBA and a late 2012 iMac without any issues at all. You’ve addressed quite a few problems but they don’t point to a computer incapable of running Sierra well. I think my MBA runs Sierra better than it did El Capitan. (And I was happy with El Cap.)I suggest that you do two things and come back. First, restart in Safe Mode (restart and hold the Shift key until you see the Apple icon). The computer will start slower than normal so be patient. This will check your disk directory and trim/delete caches. After the boot finishes, restart normally and download EtreCheck a program created by an active participant here. It will create a list of information you can paste into a message here and that will help us see what software you have. It could be you need to remove or update something.

missjanw · Answer

Will do and just to add another update...i have just noticed i no longer have bluetooth on the MBA...the icon is now greyed out with a zig zag line through it and if i click on it there&#x27;s a message saying &#x27;bluetooth not available&#x27;, the last time i started the MBA up i had to go through the log process about 4 times, it kept logging me out.

pbowley · Answer

I have a MAC book air with exactly the same problem the external drive found but Time Machine wont work to do the backup. Just says Preparing back up.Its been several weeks since i backed up now hoping that Apple have sorted this issue out and will eventually find their way to doing an update to rectify...

missjanw · Answer

After restarting in safe mode then again normally i have Bluetooth back but safari will not load (having to work from iMac sharing my MBA screen), also here is  EtreCheck report of MBA as asked to do.EtreCheck version: 3.0.5 (309)Report generated 2016-09-23 18:42:28Download EtreCheck from https://etrecheck.comRuntime 2:55Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Other problemHardware Information:ⓘ    MacBook Air (11-inch, Mid 2011)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Air - model: MacBookAir4,1    1 1.8 GHz Intel Core i7 CPU: 2-core    4 GB RAM Not upgradeable        BANK 0/DIMM0            2 GB DDR3 1333 MHz ok        BANK 1/DIMM0            2 GB DDR3 1333 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en0: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 950Video Information:ⓘ    Intel HD Graphics 3000        Color LCD 1366 x 768System Software:ⓘ    macOS Sierra  10.12 (16A323) - Time since boot: less than an hourDisk Information:ⓘ    APPLE SSD SM128C disk0 : (121.33 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) / : 120.10 GB (45.28 GB free)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 120.47 GB OnlineUSB Information:ⓘ    Apple Inc. Apple Internal Keyboard / Trackpad     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busConfiguration files:ⓘ    /etc/sudoers, File size 2299 but expected 1563Gatekeeper:ⓘ    Mac App Store and identified developersKernel Extensions:ⓘ        /Library/Extensions    [loaded]    com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-21) [Support]    [loaded]    com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-09-21) [Support]System Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    175 Apple tasks    [running]    63 Apple tasks    [killed]    26 Apple tasks    26 processes killed due to insufficient RAMSystem Launch Daemons:ⓘ    [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]    [not loaded]    37 Apple tasks    [loaded]    167 Apple tasks    [running]    80 Apple tasks    [killed]    20 Apple tasks    20 processes killed due to insufficient RAMLaunch Agents:ⓘ    [running]    com.sophos.uiserver.plist (2016-09-13) [Support]    [running]    com.trusteer.rapport.rapportd.plist (2016-09-18) [Support]Launch Daemons:ⓘ    [running]    com.sophos.common.servicemanager.plist (2016-09-13) [Support]    [running]    com.trusteer.rooks.rooksd.plist (2016-09-18) [Support]User Launch Agents:ⓘ    [loaded]    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F00661D4-E7EA-4A05-9787-5D5 800F45AD3.plist (2011-10-13)User Login Items:ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    SpeechSynthesisServer    Application Hidden (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)Internet Plug-ins:ⓘ    QuickTime Plugin: 7.7.3 (2016-09-14)    Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-12) [Support]Safari Extensions:ⓘ    Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-22)3rd Party Preference Panes:ⓘ    Trusteer Endpoint Protection (2016-09-23) [Support]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 120.10 GB Disk used: 74.82 GB    Destinations:        MacBook [Network]         Total size: 0 B         Total number of backups: 0         Oldest backup: -         Last backup: -         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 74.82 GB X 3)Top Processes by CPU:ⓘ         6%    WindowServer         1%    fontd         1%    com.apple.AmbientDisplayAgent         1%    kernel_task         0%    SophosScanDTop Processes by Memory:ⓘ    481 MB    kernel_task    283 MB    mdworker(16)    188 MB    Go for Gmail    98 MB    SophosScanD    82 MB    SafariVirtual Memory Information:ⓘ    69 MB    Free RAM     3.93 GB    Used RAM (555 MB Cached)    254 MB    Swap Used Diagnostics Information:ⓘ    Sep 23, 2016, 06:36:41 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-183641_ [redacted].crash        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent    Sep 23, 2016, 06:34:28 PM    Self test - passed    Sep 23, 2016, 06:27:47 PM    ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-23-182747_[redacted].cras h        com.apple.cloudphotosd - /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd    Sep 23, 2016, 05:46:26 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-174626_ [redacted].crash    Sep 23, 2016, 05:38:00 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173800_ [redacted].crash    Sep 23, 2016, 05:34:32 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173432_ [redacted].crash    Sep 23, 2016, 05:23:15 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-23-172315_[redacted].crash        /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Windo wServer    Sep 23, 2016, 05:22:38 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-23-172238_[redacted].crash    Sep 23, 2016, 05:21:50 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-23-172150_[redacted].crash    Sep 23, 2016, 05:21:35 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-172135_[redacted].crash        /Library/Rapport/*/rapportd.app/Contents/MacOS/rapportd    Sep 23, 2016, 05:21:31 PM    /Library/Logs/DiagnosticReports/rapportd_2016-09-23-172131_[redacted].crash    Sep 23, 2016, 05:03:13 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170313_[redacted].crash    Sep 23, 2016, 05:01:25 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170125_[redacted].crash    Sep 23, 2016, 04:35:26 PM    /Library/Logs/DiagnosticReports/rapportd_2016-09-23-163526_[redacted].crash    Sep 23, 2016, 04:35:26 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-163526_[redacted].crash    Sep 23, 2016, 04:09:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-160913_ [redacted].crash    Sep 23, 2016, 03:57:43 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-155743_ [redacted].crash    Sep 23, 2016, 03:57:11 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-23-155711_[redacted].cpu_resour ce.diag [Details]        /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd    Sep 23, 2016, 03:48:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-154813_ [redacted].crash    Sep 23, 2016, 03:41:15 PM    /Library/Logs/DiagnosticReports/SophosScanD_2016-09-23-154115_[redacted].cpu_re source.diag [Details]        /Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD    Sep 23, 2016, 03:35:49 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153549_ [redacted].crash    Sep 23, 2016, 03:34:25 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153425_ [redacted].crash    Sep 23, 2016, 03:12:23 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151223_ [redacted].crash    Sep 23, 2016, 03:10:18 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151018_ [redacted].crash    Sep 23, 2016, 02:32:34 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-23-143234_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 08:54:05 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-205405_[ redacted].cpu_resource.diag [Details]    Sep 21, 2016, 08:53:42 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-21-205342_[redacted].cpu_resourc e.diag [Details]        /Applications/Safari.app/Contents/MacOS/Safari    Sep 21, 2016, 08:51:43 PM    ~/Library/Logs/DiagnosticReports/Safari_2016-09-21-205143_[redacted].crash    Sep 21, 2016, 08:29:34 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-202934_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 08:09:20 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-200920_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 07:52:33 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-195233_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 07:51:45 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-195145_[ redacted].cpu_resource.diag [Details]    Sep 21, 2016, 07:41:20 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-194120_[ redacted].cpu_resource.diag [Details]    Sep 21, 2016, 07:36:05 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-193605_ [redacted].crash    Sep 21, 2016, 06:29:43 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-182943_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 09:01:16 AM    ~/Library/Logs/DiagnosticReports/Safari_2016-09-21-090116_[redacted].crash    Sep 21, 2016, 12:08:52 AM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-000852_[redacted].cpu_resour ce.diag [Details]

dwb · Answer

Uninstall Sophos. It is essentially useless and even if you need it you should wait for a Sierra updated version. You have a second anti-malware program: Trusteer Rappaport. Uninstall it too. Important: don&#x27;t just delete the apps - go online and find uninstall instructions at their websites or download uninstallers.You also have a huge number of things not launched due to insufficient RAM. This could be a source of your problems, then again much of your issues could disappear by uninstalling the two programs. MDWorker is a process running hard - that&#x27;s the Spotlight indexer. I think removing of the anti-malware may solve your Safari problems but if not, come back. There&#x27;s obviously a lot going on with Webkit - that&#x27;s Safari - but why I don&#x27;t know at the moment.

missjanw · Answer

Ok, uninstalled Sophos and Rapport then ran Etrecheck again (new report below), Safari seems to be better as you expected, loaded quickly.EtreCheck version: 3.0.5 (309)Report generated 2016-09-23 20:01:09Download EtreCheck from https://etrecheck.comRuntime 1:46Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Other problemHardware Information:ⓘ    MacBook Air (11-inch, Mid 2011)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Air - model: MacBookAir4,1    1 1.8 GHz Intel Core i7 CPU: 2-core    4 GB RAM Not upgradeable        BANK 0/DIMM0            2 GB DDR3 1333 MHz ok        BANK 1/DIMM0            2 GB DDR3 1333 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en0: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 950Video Information:ⓘ    Intel HD Graphics 3000        Color LCD 1366 x 768System Software:ⓘ    macOS Sierra  10.12 (16A323) - Time since boot: less than an hourDisk Information:ⓘ    APPLE SSD SM128C disk0 : (121.33 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) / : 120.10 GB (45.91 GB free)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 120.47 GB OnlineUSB Information:ⓘ    Apple Inc. Apple Internal Keyboard / Trackpad     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busConfiguration files:ⓘ    /etc/sudoers, File size 2299 but expected 1563Gatekeeper:ⓘ    Mac App Store and identified developersSystem Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    172 Apple tasks    [running]    92 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]    [not loaded]    36 Apple tasks    [loaded]    168 Apple tasks    [running]    100 Apple tasksUser Launch Agents:ⓘ    [loaded]    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F00661D4-E7EA-4A05-9787-5D5 800F45AD3.plist (2011-10-13)User Login Items:ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    SpeechSynthesisServer    Application Hidden (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)Internet Plug-ins:ⓘ    QuickTime Plugin: 7.7.3 (2016-09-14)    Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-12) [Support]Safari Extensions:ⓘ    Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-22)3rd Party Preference Panes:ⓘ    NoneTime Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 120.10 GB Disk used: 74.19 GB    Destinations:        MacBook [Network]         Total size: 0 B         Total number of backups: 0         Oldest backup: -         Last backup: -         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 74.19 GB X 3)Top Processes by CPU:ⓘ         6%    WindowServer         2%    fontd         1%    com.apple.AmbientDisplayAgent         1%    kernel_task         0%    askpermissiondTop Processes by Memory:ⓘ    516 MB    mdworker(20)    460 MB    kernel_task    279 MB    Go for Gmail    90 MB    assistant_service    82 MB    SpotlightVirtual Memory Information:ⓘ    748 MB    Free RAM     3.27 GB    Used RAM (1.12 GB Cached)    0 B    Swap Used Diagnostics Information:ⓘ    Sep 23, 2016, 07:57:58 PM    Self test - passed    Sep 23, 2016, 07:13:28 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-23-191328_[redacted].cpu_resour ce.diag [Details]        /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd    Sep 23, 2016, 07:01:21 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-190121_ [redacted].crash        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent    Sep 23, 2016, 06:36:41 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-183641_ [redacted].crash    Sep 23, 2016, 06:27:47 PM    ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-23-182747_[redacted].cras h        com.apple.cloudphotosd - /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd    Sep 23, 2016, 05:46:26 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-174626_ [redacted].crash    Sep 23, 2016, 05:38:00 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173800_ [redacted].crash    Sep 23, 2016, 05:34:32 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-173432_ [redacted].crash    Sep 23, 2016, 05:23:15 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-23-172315_[redacted].crash        /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Windo wServer    Sep 23, 2016, 05:22:38 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-23-172238_[redacted].crash    Sep 23, 2016, 05:21:50 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-23-172150_[redacted].crash    Sep 23, 2016, 05:21:35 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-172135_[redacted].crash        /Library/Rapport/*/rapportd.app/Contents/MacOS/rapportd    Sep 23, 2016, 05:21:31 PM    /Library/Logs/DiagnosticReports/rapportd_2016-09-23-172131_[redacted].crash    Sep 23, 2016, 05:03:13 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170313_[redacted].crash    Sep 23, 2016, 05:01:25 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-170125_[redacted].crash    Sep 23, 2016, 04:35:26 PM    /Library/Logs/DiagnosticReports/rapportd_2016-09-23-163526_[redacted].crash    Sep 23, 2016, 04:35:26 PM    ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-163526_[redacted].crash    Sep 23, 2016, 04:09:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-160913_ [redacted].crash    Sep 23, 2016, 03:57:43 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-155743_ [redacted].crash    Sep 23, 2016, 03:57:11 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-23-155711_[redacted].cpu_resour ce.diag [Details]    Sep 23, 2016, 03:48:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-154813_ [redacted].crash    Sep 23, 2016, 03:41:15 PM    /Library/Logs/DiagnosticReports/SophosScanD_2016-09-23-154115_[redacted].cpu_re source.diag [Details]        /Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD    Sep 23, 2016, 03:35:49 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153549_ [redacted].crash    Sep 23, 2016, 03:34:25 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-153425_ [redacted].crash    Sep 23, 2016, 03:12:23 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151223_ [redacted].crash    Sep 23, 2016, 03:10:18 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-23-151018_ [redacted].crash    Sep 23, 2016, 02:32:34 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-23-143234_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 08:54:05 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-205405_[ redacted].cpu_resource.diag [Details]    Sep 21, 2016, 08:53:42 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-21-205342_[redacted].cpu_resourc e.diag [Details]        /Applications/Safari.app/Contents/MacOS/Safari    Sep 21, 2016, 08:51:43 PM    ~/Library/Logs/DiagnosticReports/Safari_2016-09-21-205143_[redacted].crash    Sep 21, 2016, 08:29:34 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-202934_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 08:09:20 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-200920_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 07:52:33 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-195233_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 07:51:45 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-195145_[ redacted].cpu_resource.diag [Details]    Sep 21, 2016, 07:41:20 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-194120_[ redacted].cpu_resource.diag [Details]    Sep 21, 2016, 07:36:05 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-193605_ [redacted].crash    Sep 21, 2016, 06:29:43 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-182943_[redacted].cpu_resour ce.diag [Details]    Sep 21, 2016, 09:01:16 AM    ~/Library/Logs/DiagnosticReports/Safari_2016-09-21-090116_[redacted].crash    Sep 21, 2016, 12:08:52 AM    /Library/Logs/DiagnosticReports/backupd_2016-09-21-000852_[redacted].cpu_resour ce.diag [Details]

missjanw · Answer

Trying time machine again and got a message saying something about trying to back up encrypted to non encrypted disk, there was a settings link and when i clicked that it just took me to time machine preferences....never seen this message before today!...still not backing up via time machine!

missjanw · Answer

Ok, not sure what&#x27;s changed since removing those earlier items but i have finally managed to do a back up via time machine and the back i did prior to updating to Sierra has re-appeared!Safari still loading ok.The whole system just seems very unsettled though, odd little things stop working then work again...sharing option on safari greyed out then back online, backing up iPhone told it couldn&#x27;t back up as no space left on comp (there was plenty space), then it backed up phone and iPad no problem, bluetooth disappeared then came back!Still no sign of getting my camera back though, still says there&#x27;s no camera available, even says that in the system information!

Allan Eckert · Answer

My suggestion is to reinstall Sierra again and see if that fixes the damage done by Sophos and Rapport.

missjanw · Answer

How would i go about doing that? (reinstalling Sierra)

Allan Eckert · Answer

Open App Store, type Sierra into search box, click Download under Sierra.

missjanw · Answer

That it!...just download and install as i did initially?...does that reinstall over the top of what&#x27;s already on?...nothing need removing...nothing need backing up?

dwb · Answer

Glad to see you are getting closer. Alan is right. just download Sierra again and install it. You can always reinstall the same version currently installed which will replace all the files including some that were damaged.I am concerned about all the diagnostic messages about webkit so after you do the reinstall run EtreCheck again to see if they go away.

missjanw · Answer

I am just downloading Sierra again from the App Store...it is downloading to my Launchpad area where all other software/apps are stored...is this correct, is this what it should be doing and where it should be downloading to?